Return Policy

Return and Exchange Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. However, due to the nature of many of our products, we have implemented the following return and exchange policy.

1. No Refunds Policy: All sales are final. We do not offer refunds for any products once the transaction has been completed.

2. Exchanges: We accept exchanges under the following conditions:

• Products must be in their original, unopened, and unused condition.
• Sealed packaging (if applicable) must remain intact.
• Exchanges are only allowed within 14 days of purchase.

3. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [email or phone number]. We will gladly offer an exchange or store credit for any product that is defective upon arrival. You must notify us within 7 days of receiving the item to be eligible for an exchange or store credit.

4. Non-Returnable Items: For your health and safety, the following items are non-returnable and non-exchangeable:

• Opened or used items (e.g., vibrators, lubricants, toys, and lingerie).
• Items that have been worn, washed, or have visible signs of use.
• Gift cards or digital products.

5. Hygiene and Safety: Please note that for hygiene and safety reasons, we cannot accept returns on intimate products that have been opened, used, or removed from their original packaging. If you are unsure about a product, please feel free to reach out to us for more information before making a purchase.

6. Store Credit: If you are not eligible for an exchange, we may offer store credit at our discretion in special cases. Store credits are valid for 6 months from the date of issuance.

7. How to Process a Return or Exchange: To request an exchange or store credit, please contact us at [email/phone number] within the specified time frame. We will provide instructions on how to return the product.